Our Policies
Privacy Notice
Found in the Dales
Last updated: September 2026
Found in the Dales respects your privacy and takes the protection of your personal information seriously.
This Privacy Notice explains what personal information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your information.
1. Who we are
Found in the Dales is a trading name of:
Overlock Properties Ltd
Company number: 15416882
Registered office: Kingfisher Lodge, Hackforth, Bedale, DL8 1PE
For the purposes of UK data protection law, Overlock Properties Ltd is the data controller for the personal information described in this notice.
You can contact us at:
Email: hello@foundinthedales.co.uk
Website: foundinthedales.co.uk
Postal address: Kingfisher Lodge, Hackforth, Bedale, DL8 1PE
If you have any questions about how we use your personal information, please contact us using the details above.
2. What information we collect
Depending on your relationship with us, we may collect information including:
your name and contact details;
your home address;
information about your property requirements and preferences;
your intended purchase budget;
information about your buying position and timescale;
information about properties you are considering;
correspondence between you and Found in the Dales;
records of meetings, telephone calls and property viewings;
information you provide through our website or enquiry forms;
information concerning your funding position where relevant;
identity or compliance information where required by law;
details of professional advisers acting for you;
information concerning offers or negotiations;
billing and payment information relating to our fees.
Where appropriate, we may also hold information relating to joint purchasers, representatives, companies, trusts or other parties connected with a proposed purchase.
3. How we obtain your information
Most of the personal information we hold will be provided directly by you.
We may also receive information from:
estate agents;
sellers;
solicitors and conveyancers;
surveyors;
mortgage brokers or lenders;
other professional advisers;
publicly available sources;
company or property registers;
identity or compliance-checking providers;
people acting on your behalf.
Where we receive information from another source, we will only use it where we have a lawful reason to do so.
4. Why we use your information
We may use your information to:
respond to enquiries;
discuss and agree your property search requirements;
provide our property finding and buying advisory service;
identify and assess suitable properties;
communicate with estate agents and other property professionals;
arrange or attend viewings;
provide local and property-related guidance;
communicate offers where instructed;
assist with negotiations;
support the progression of a proposed purchase;
maintain records of our work for you;
issue invoices and manage payments;
comply with legal and regulatory requirements;
deal with complaints or disputes;
protect our legal and commercial interests;
improve the way we operate our business.
5. Our lawful basis for using your information
Data protection law requires us to have a lawful basis for using personal information.
Depending on the circumstances, we may rely on:
Contract
Where the information is necessary for us to provide services under our agreement with you, or to take steps at your request before entering into an agreement.
For example, we need information about your budget, preferred areas and property requirements in order to carry out your search.
Legal obligation
Where we need to use information to comply with a legal or regulatory requirement.
This may include record-keeping, regulatory compliance or identity and anti-money laundering obligations where applicable.
Legitimate interests
In some circumstances we may use information where it is reasonably necessary for our legitimate business interests and where those interests do not unfairly override your rights.
This may include matters such as:
maintaining appropriate business records;
managing professional relationships;
protecting against fraud or misuse;
dealing with legal claims or disputes; and
improving our services and business operations.
Where we rely on legitimate interests, we will consider the impact on your privacy before doing so.
Consent
There may be limited circumstances in which we ask for your consent to use your information for a specific purpose.
Where we rely on consent, you may withdraw that consent at any time.
6. Who we may share your information with
In order to provide our service, we may share relevant information with:
estate agents;
property sellers or their representatives;
solicitors and conveyancers;
surveyors;
mortgage brokers and lenders;
valuation professionals;
architects, planning consultants or other specialists where relevant;
identity and compliance-checking providers;
IT, website, email and document-management providers;
accountants, insurers and professional advisers;
regulatory bodies, ombudsman schemes or government authorities where required.
We will only share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information.
7. International transfers
Some of the technology or service providers we use may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that it is protected in accordance with applicable data protection law.
8. How long we keep your information
We will only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, regulatory and business obligations.
The retention period will depend on the type of information and the nature of our relationship with you.
As a general guide:
enquiry information which does not lead to an instruction will normally be retained for 24 months;
client and transaction records will normally be retained for six years after our relationship ends, where this is necessary for contractual, tax, insurance or legal purposes;
information which must be retained for regulatory or anti-money laundering purposes will be held for the period required by law.
When information is no longer required, we will delete or securely dispose of it.
9. Marketing
We may occasionally send existing clients or contacts information about Found in the Dales where permitted by law.
Where consent is required, we will obtain it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.
10. Your rights
Depending on the circumstances, you may have the right to:
ask for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete personal information;
ask us to restrict how we use your information;
object to certain uses of your information;
receive certain information in a portable format;
withdraw consent where consent is the basis on which we use information;
complain about how your information has been handled.
These rights are not absolute and may depend on the circumstances and the lawful basis on which we are using the information.
If you wish to exercise any of your rights, please contact us at:
11. Automated decision-making
We do not currently make decisions about clients solely by automated means which have a legal or similarly significant effect.
If this changes, we will update this Privacy Notice.
12. Website and cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. Other cookies, such as analytics or marketing cookies, may require your consent.
Further information about the cookies used on our website will be set out in our Cookie Notice and cookie settings.
13. Security
We take appropriate technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to those who reasonably need it for their work.
14. Complaints
If you are concerned about how we have used your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office.
Information Commissioner’s Office
Website: ico.org.uk
15. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our business, our services or legal requirements.
The most up-to-date version will be available on our website.
Found in the Dales
Property, properly found.
Cookie Notice
Found in the Dales
Our website uses cookies and similar technologies to help it work properly, understand how visitors use the site, and improve the experience we provide.
Some cookies are essential for the website to function and cannot be switched off.
Other cookies, such as analytics or marketing cookies, will only be used where you have given your consent.
What are cookies?
Cookies are small text files placed on your device when you visit a website.
They can help a website remember things such as your preferences, understand how the site is being used, and improve how it performs.
The types of cookies we may use
Essential cookies
These cookies are necessary for the website to operate properly.
They may be used for things such as security, form submissions, navigation and remembering your cookie preferences.
Because these cookies are essential, they do not require your consent.
Analytics cookies
These cookies help us understand how visitors use our website, for example which pages are visited most often and how people move around the site.
We use this information to improve the website and our services.
Analytics cookies will only be used where you have agreed to them.
Marketing cookies
If we use advertising, remarketing or similar services in future, marketing cookies may be used to help measure campaigns or show relevant advertising.
These cookies will only be used with your consent.
Managing your cookie preferences
When you first visit our website, you will be given the option to accept or reject non-essential cookies.
You can change your preferences at any time using the cookie settings available on the website.
You can also control or delete cookies through your browser settings.
Third-party cookies
Some services used on our website may place their own cookies.
This may include services provided by Squarespace, analytics providers, embedded content providers or other website tools.
Where third-party cookies are not essential, they will only be used where you have given your consent.
Changes to this notice
We may update this Cookie Notice from time to time if the cookies we use or the services on our website change.
The latest version will always be available on this website.
Contact us
If you have any questions about how we use cookies or personal information, please contact:
Found in the Dales
Email: hello@foundinthedales.co.uk
Website: foundinthedales.co.uk